I am unable to connect printer to desktop. Printer can print & copy but not from desktop.

[Arne20]

HP Desk Jet 4252e Edited

[Garp_senchau]

@Arne20, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4252e printer is functioning correctly in terms of printing and copying but is not connecting to your desktop, follow these troubleshooting steps to resolve the issue:

Step 1: Check Connections

1. USB Cable Connection: Ensure that the USB cable is securely connected to both the printer and the desktop. Try using a different USB port on your computer if available.
2. Network Connection: If your printer is connected via Wi-Fi, make sure that it is connected to the same network as your desktop. You can verify the network settings on the printer’s control panel.

Step 2: Restart Devices

1. Restart Printer and Desktop: Turn off both the printer and the desktop computer. Wait for a few seconds, and then turn them on again.

Step 3: Verify Printer Status

1. Set as Default Printer: On your desktop, go to the "Devices and Printers" section in the Control Panel, and ensure that the HP DeskJet 4252e is set as the default printer.
2. Check Printer Status: Confirm that the printer is not set to offline mode. You can do this by right-clicking on the printer icon and ensuring there is no checkmark next to "Use Printer Offline."

Step 4: Driver and Software Updates

1. Update Drivers: Ensure that you have the latest printer drivers installed. You can download and install the latest drivers for the HP DeskJet 4252e from the HP Support website.

Step 5: Firewall and Security Software

1. Firewall Settings: Check if your computer's firewall or security software is blocking the printer connection. Adjust the settings to allow communication with your HP printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,