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Locked

‎02-16-2017 11:25 AM

HP Recommended
Product: Photosmart Premium C309
Operating System: Microsoft Windows 7 (64-bit)

I am unable to reinstall my Photosmart Premium C309 software on my new computer running Windows 7 Pro.

I get an error that the system does not meet one or more of the minimum requirements... USB Drivers and USB Hardware. I have tried the installation DVD and also downloading from the website.

The printer shows up under devices but not printers. I have tried restarting the computer and the printer together. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2017 12:27 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-16-2017 12:27 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-16-2017 01:09 PM

HP Recommended

Thank you so much! This has resolved my problem.

Was this reply helpful? Yes No
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