I bought a new dell laptop install the driver for the HP 3830 but I can't complete the install.

[JF3288]

I bought a new dell laptop install the driver for the HP 3830 but I can't complete the install. I am connected to the internet and can print a test page. But when I try to print it tell me the printer isn't setup. I have tried to disable the firewall, but that didn't work either,

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[JF3288]

The uninstall, reinstall worked. I appreciate your help.

[greenturtle]

Hi @JF3288,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!