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‎10-15-2024 01:41 PM

HP Recommended

The company covering the requests with QR code charged me $49.99; the printer did not work after trying for 7 hours. I returned the printer and contacted  HP about reimbursement $49.99. Subcontractor Digisoft did not reimbursed. I also had to pay $200.00 for cleaning my computer. Any way HP can honor st least partially this request.

Category:
4 REPLIES 4

‎10-15-2024 02:15 PM

HP Recommended

Need more details, is this a new printer install? Where did you get the QR code from? It sounds like you have been hookwinked by one of the many questionable support companies that present themselves in such a way that you believe you are dealing directly with HP or that they have been authorized to help you. I have escalated your post to the moderators as HP takes these types of issues seriously and they may reach out to you via private message on this forum for more details.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-15-2024 06:50 PM

HP Recommended

The QR code was in the fromt of the instructions booklet that came inside tge printer box. It said to scan and a technician would help me set  it up. Maybe there are more boxes with the deviant QR . 

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‎10-15-2024 09:10 PM

HP Recommended

Who did you purchase from. Sounds like someone putting their own code in the box. I have never seen a qr setup code in a box but that said I deal more with commercial Laserjet and designjet.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-16-2024 10:19 AM

HP Recommended

The QR code was inside the box, with the brand new printer, in the « instructions for installation ». Original packing box

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