I can no longer print from my ipad 9 to either of my HP printers 8025 or 8035e

[LynnieB54]

For about 2 years now, I can no longer print from my iPad 9 to either of my HP PRINTERS, 8025, and 8035e. No drivers are available, cannot detect AirPrint on either printer despite online doc that says they are AirPrint compatible. I try to select the printer on my WiFi and it ties to connect and then just goes back to no printer. Can anyone provide other solutions that work? TiA

[Sneha_01]

Hi @LynnieB54,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Having trouble printing from your iPad to your HP printers can be quite frustrating. Let's try some troubleshooting steps to see if we can get it working again:

Check Printer Compatibility: Ensure that your HP printers (8025 and 8035e) are indeed AirPrint compatible. While they should be, it's worth double-checking the specifications to make sure.

Update Printer Firmware: Sometimes, outdated firmware can cause issues with AirPrint functionality. Check if there are any firmware updates available for your printers on the HP website, and if there are, update them accordingly.

Restart Devices: Try restarting both your iPad and your HP printers. Sometimes, a simple restart can resolve connectivity issues.

Check Wi-Fi Connection: Ensure that both your iPad and printers are connected to the same Wi-Fi network. AirPrint requires devices to be on the same network to function properly.

Reset Printing System: On your iPad, you can try resetting the printing system. Go to Settings > General > Reset > Reset Printing System. This will remove all printers from your iPad and allow you to set them up again.

Reinstall Printer: After resetting the printing system, try setting up your HP printers again on your iPad. Go to Settings > Printers & Scanners > Add Printer. Your printers should appear in the list if they are connected to the same Wi-Fi network. Select your printer and follow the on-screen instructions to complete the setup.

Check Printer Settings: Ensure that AirPrint is enabled on your HP printers. You can usually find this option in the printer settings menu. Refer to your printer's manual for instructions on how to enable AirPrint.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support