I can not get my printer set up via the hp smart app,"we could not connect to your printer" message

[dylancheevers]

I am getting through the set up process with no issue, the first 4 steps 1.finding the printer, 2.prepare the printer, 3.obtain an ip address, 4. finish connections, are working no problem but then once the printer is connected to the wifi and the app begins to load/ set up my hp account it eventually stops and gives a message saying "we couldn't connect to your printer". I am out of ideas and customer support has been as useful as an ashtray on a motorbike

[KrazyToad]

hi

[KrazyToad]

@dylancheevers

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

Next assign a Manual IP Address and then reinstall the HP Smart App

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Thank you

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