I can not install driver for HP Envy Series 5000 printer

[Coltrane22]

I have an HP Envy Series 5000 printer. I having issues with in going offline, and not scanning. Downloading the latest firmware/driver seemed to be the best solution. However, I can not install the software. The automatic installation online fails with no specific error message and manually installing the driver does not work as well. The manual install runs, but does not allow me to select the new driver. Can someone please provide a solution to this issue.

Thanks in advance.

Mark

[Kumar0307]

Hi @Monj3876

Welcome to the HP Support Community. I'd be happy to assist you.

Let us install the printer using its IP address.

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

For scanning, you may use the HP Smart app.

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Coltrane22 · Accepted solution]

Kumar:

Thanks for the assistance. I noticed that there were two print instances created for the same printer. I deleted both, and re-installed the printer, it works correctly now. Please close this ticket.

Mark