• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-28-2022 06:11 PM

HP Recommended
Product: officeJet Pro 9018e
Operating System: Microsoft Windows 10 (64-bit)

Trying to get this printer installed.   It has installed perfectly from other locations.  From this one PC, I can ping the printer, Setup finds the printer, I can log in via web interface and make changes.   When I start the install, the HP software finds the exact printer but then fails during setup.  I have tried ethernet, wireless AND USB and it fails each time.   I even sat there and pinged the printer during network installations and it still fails.   I have turned off firewalls and cannot think why this PC is different than others.

 

Category:
3 REPLIES 3

‎03-04-2022 11:22 AM

HP Recommended

@Wizunderh2o

 

Welcome to the HP support community.

 

Are you getting any error messages while installing the printer?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-05-2022 08:57 AM

HP Recommended

No helpful error message.   Just it cannot connect and it takes me back to the page where I can choose Wired, Wireless, or USB.  As mentioned I've tried all three.   After selecting, it finds the printer, but as it tries to install, it fails.   Very frustrating.

 

- Tom

Was this reply helpful? Yes No

‎03-20-2022 09:04 AM

HP Recommended

@Wizunderh2o

 

I understand that you are getting printer connectivity issues, 

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.