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‎06-14-2024 01:07 PM

HP Recommended

I have previously used the device for printing and scanning without problems. Today I can print, but no longer scan. Also, I could not connect through WiFi.

Printer: HP ColorLaserJet MFP M182-M185, less than a year old.
OS: 10.0.19045.4529
Language: sv
Country/region: SE
App version: 154.1.1072.0
Connection: USB

Tried the following:

  1. Restarting computer and/or printer
  2. Repairing HP Smart or
  3. Uninstalling and reinstalling HP Smart 
  4. Searched https://support.hp.com/us-en/drivers/ for new drivers, installed HPEasyStart_16_6_10.exe, and then HP Smart, but still no effect on scanning or WiFi.

Always get the following error message:

KlasB_KI_0-1718391363493.png

Category:
1 person had the same question
1 REPLY 1

‎06-20-2024 10:02 AM - edited ‎06-20-2024 10:33 AM

HP Recommended

I face the exact same problem.

I have also upgraded the firmware to the latest version that was released in May 2024.

 

I can however scan with C:\Program Files (x86)\HP\HP OfficeJet Pro 7740 series\bin\HPScan.exe, but it is far from being as good as HP Smart in terms of user experience. Back to the old days... 

 

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