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‎02-23-2022 01:22 PM

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I got this printer second hand, and I am unable to claim it. I've tried in on the website, the computer app, and the phone app. Every time I enter the claim code it says that I have to be in the app to claim it (Your HP+ printer can't be claimed here. This is a new printer than needs to be set up using HP Smart Software or app). I'm extremely confused (and getting very frustrated honestly). Any help would be greatly appreciated

1 person had the same question
1 REPLY 1

‎02-24-2022 03:30 AM

HP Recommended

Hi @BatSovp,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim the printer 

 

Could you share the printer's serial number in a private message?

 

 You may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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