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‎01-26-2023 08:25 PM

HP Recommended
Operating System: iOS

Printer setup error occurred but when I tried to complete the setup, doesn’t let me move to the next screen.

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1 REPLY 1

‎01-26-2023 10:19 PM

HP Recommended

There's not a lot of detail in your post but I had a hell of a time trying to complete the installation. There seems to be some disconnect between the software (smart) and the printer. It looks like the process completes, the software says "all good, let's go" but the printer says no. This manifests as a E9 error on the 6000 Envy series and  a "incomplete setup" on the 7900. I also think this happens if you already have a HP printer on your network.

 

So what I did was:

Remove all traces of the software from my laptop and my phone

factory reset the printer

install the software and login

Only then turn the printer on and proceed thru the install process

 

That worked for me.

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