• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-26-2023 08:25 PM

HP Recommended
Operating System: iOS

Printer setup error occurred but when I tried to complete the setup, doesn’t let me move to the next screen.

Tags (1)
Category:
1 REPLY 1

‎01-26-2023 10:19 PM

HP Recommended

There's not a lot of detail in your post but I had a hell of a time trying to complete the installation. There seems to be some disconnect between the software (smart) and the printer. It looks like the process completes, the software says "all good, let's go" but the printer says no. This manifests as a E9 error on the 6000 Envy series and  a "incomplete setup" on the 7900. I also think this happens if you already have a HP printer on your network.

 

So what I did was:

Remove all traces of the software from my laptop and my phone

factory reset the printer

install the software and login

Only then turn the printer on and proceed thru the install process

 

That worked for me.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.