I can’t connect my printer to the Internet

[Michael-6-]

I can’t connect my printer to the Internet 

[Raj_05]

Hi @Michael-6-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To help you connect your HP ENVY 6022e All-in-One Printer to the internet, please follow these steps.

Check Wi-Fi Connection:

• Ensure your Wi-Fi network is working properly by checking if other devices can connect.
• Make sure your printer is within range of the Wi-Fi router.

Restart Devices:

• Restart your printer by turning it off, unplugging it for 30 seconds, and then plugging it back in.
• Restart your router and any devices connected to the network.

Use HP Smart App:

• Download the HP Smart app on your computer, phone, or tablet.
  • For Windows or Mac: Download from the HP website.
  • For iOS or Android: Download from the App Store or Google Play Store.
• Open the HP Smart app and select Set up a new printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Wi-Fi Setup Mode:

• If your printer is not in Wi-Fi setup mode, press and hold the Wi-Fi and Cancel buttons on the printer until the Power button starts flashing. This resets the network settings.
• Try setting it up through the HP Smart app again.

Check Router Settings:

• Ensure your router's 2.4GHz band is enabled (many printers do not support 5GHz networks).
• Disable any MAC address filtering on your router that might prevent the printer from connecting.

Check for Firmware Updates:

• Ensure your printer’s firmware is up to date by checking through the HP Smart app.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support