I can't download the driver for my Officejet 5610

[kfirro]

I have a Officejet 5610 that worked just fine a few week ago, but then I replace my computer and now I cant download the drivers, the installation program start working but when its getting to "preparing system for installation" it just crush and nothing happened. 

[KrazyToad]

@kfirro

Welcome to HP Support Community

I would like to help

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.)HP Customer Support - Software and Driver Downloads 

Note: Connect the printer only when prompted during installation

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Graham1441]

I paid for a lump of black plastic it will NOT printer what is it for ????

[KrazyToad]

@Graham1441

Have you tried the steps  suggested above?

Also let me know if you are able to make Photocopies

Thank you