I can't find a driver to run the Deskjet 2331 on my MacBook air

[Vikramdev]

The HP Deskjet 2331 does not print when connected to my MacBook Air with Mac OS sequoia 15.5. Tried with HP's printer app which said there was no HP driver and said a generic driver was installed but the test print did not happen

[Kuroi_Kenshi]

Hi @Vikramdev,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility:

• Ensure your macOS version is compatible with the printer drivers.

Download Driver from Official HP Website:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model (HP Deskjet 2331) and select your operating system (macOS Sequoia 15.5).
• Download the recommended driver/software package.

Install the Driver:

• Once the file is downloaded, open it to start the installation process.
• Follow the on-screen instructions to complete the installation.

Add the Printer Manually:

• Open System Preferences on your Mac.
• Navigate to Printers & Scanners.
• Click the + button to add a new printer.
• Select your HP Deskjet 2331 from the list of available printers.
• If prompted, select the downloaded HP driver instead of the generic driver.

Test Print:

• After adding the printer, try printing a test page to ensure it is working correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,