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‎05-24-2026 03:01 PM

HP Recommended

HP identified this as my printer. This is not the printer I hooked up. I have an HP laserjetpro 200 m251 nw. I have tried twice to upload the driver but installation takes too long and will not complete.

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1 REPLY 1

‎05-25-2026 12:57 PM

HP Recommended

Hello @RuthDances, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please send us an image of the name of the printer that is displayed on the app and also confirm the name of the printer that you own so that we can assist you further?
 

 

Take care and have an amazing day! 

I'm an HP Employee.


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