I can't login to HPSmart

[Iritated-Person]

I can't login to HPSmart. It is a random problem. Sometimes it works, most times it doesn't. I've changed the password 3 times and still having problems. I uninstalled and reinstalled HPSmart 3 times and still having problems. What am I doing wrong?

[Dragon-Fur]

@Iritated-Person 

Welcome to the HP Community Forum.

The source of the problem might have more to do with something going on in the HP Smart application setup and less to do with the HP Account password used to sign into the application.

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application - Windows

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

HP_Smart_Win_Apps-and-Features_ Reset_3

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Open

HP DeskJet 2652 All-in-One Printer 

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[Iritated-Person]

Thank you for all the suggestions. I did some of them and it didn't solve the problem. I finally deleted all the drivers and all software  related to my printer. I then reinstalled it all and it seems I solved the problem. I'll keep this in my saves and if this ever happens again, this will be a good reference.

[Dragon-Fur · Accepted solution]

@Iritated-Person 

You are welcome.

Yes - a good "house cleaning" can sometimes work wonders.

Happy Printing.

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Johnharper241]

Restart your mobile device or Chromebook, and make sure it is connected to the internet. Check the app store for an update. Open the HP Smart app, and then tap App Settings > Sign In. Tap the Menu icon in the top right, and then tap Open in Chrome or Open in browser. Sign in to or create an account. Greetings, John

[Iritated-Person]

Thanks for the info but I'm not using a mobile device or chromebook. This was on my desktop computer

[Veronika6]

After login i get a error page where the page says that something is wrong and try the login later. Whet I try to login later then i get the same problem. What i supose to do?