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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- I can't login to HPSmart
Create an account on the HP Community to personalize your profile and ask a question
12-17-2022 01:52 PM
I can't login to HPSmart. It is a random problem. Sometimes it works, most times it doesn't. I've changed the password 3 times and still having problems. I uninstalled and reinstalled HPSmart 3 times and still having problems. What am I doing wrong?
Solved! Go to Solution.
Accepted Solutions
12-17-2022 03:18 PM
You are welcome.
Yes - a good "house cleaning" can sometimes work wonders.
Happy Printing.
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People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
12-17-2022 03:02 PM
Welcome to the HP Community Forum.
The source of the problem might have more to do with something going on in the HP Smart application setup and less to do with the HP Account password used to sign into the application.
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Consider
Restart everything, including the router that controls your network.
No Joy?
Reset HP Smart Application - Windows
Reset the HP Smart application - This action removes the app data.
Open Settings > Apps > Apps and Features
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
If the app Reset does not work by itself,
Next,
Uninstall the HP Smart App from Settings > Apps > Apps and Features
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet 2652 All-in-One Printer
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People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
12-17-2022 03:15 PM
Thank you for all the suggestions. I did some of them and it didn't solve the problem. I finally deleted all the drivers and all software related to my printer. I then reinstalled it all and it seems I solved the problem. I'll keep this in my saves and if this ever happens again, this will be a good reference.
12-17-2022 03:18 PM
You are welcome.
Yes - a good "house cleaning" can sometimes work wonders.
Happy Printing.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
12-18-2022 11:21 PM