I can’t print or scan

[Sally296]

Does anyone have any suggestions on how to fix my printer. I had it where I could print but I could not scan. So I factory reset it and now I cannot find the printer on my HP Smart at all. I went back through all of the set up and hooked it to the Wi-Fi it says everything is successful but I cannot find the printer to print. 

[Anand_Andy]

Hi @Sally296,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your OfficeJet 250 Mobile All-In-OnePrinter. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Which iOS device are you using?
• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• What is the current version of iOS installed on your device?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

 Update printer firmware and Update software on iOS.

Print with AirPrint

• Open the app that you want to print from.
• To find the print option, tap the app’s share icon oror tap .
• Scroll down and tap or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
• Tap Select Printer and choose an AirPrint-enabled printer. 
• Choose the number of copies or other options, like which pages you want to print.
• Tap Print in the upper-right corner.

Remove and Re-Install HP Smart and then try to scan.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!