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‎09-15-2022 02:58 PM - edited ‎09-15-2022 03:18 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: Microsoft Windows 11

problemi.png

Hello everybody. I want to do a scan but it is not possible for me. I have tried several times and I don't know how to do it anymore. I downloaded hp smart, set up my printer, but when i try to scan it tells me i need to log in with my hp profile. I do, but this screen appears at the end of the upload. How can I do? I am desperate.

P.s. I am NOT connected to a vpn.

The network on which the printer is connected is the same on which the PC is connected.

How can I do? Thank you

 

((The screenshot says: a problem has occurred. We are experiencing connectivity issues related to account access. It can occur when connected to a VPN. please exit setup and try again later to resolve this issue.))

2 REPLIES 2

‎09-15-2022 03:14 PM

HP Recommended

Hi



Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.



Regards,

I work on behalf of HP.
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‎09-15-2022 03:16 PM

HP Recommended

sorry, now i change it

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