-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- I cannot get connected With my printer to print anything out...

Create an account on the HP Community to personalize your profile and ask a question
09-06-2026 12:09 PM
I Can't find the smart up app to download. I can't seem to print anything without it and someone I was talking to online told me to delete it and then re download it but that ruined everything even more because now I can't Seem to get anything done without it I don't know if they stopped making it or what because I tried to download it from amazon and also google play and neither 1 has it so if anybody could help me with that that would be great and also even when I did have it I couldn't get connected to print anything out it kept saying that it was on avail
09-07-2026 01:32 PM
Hello @Carrie808, Welcome to the HP Support Community.
You are likely looking for the HP Smart app (often called "smart app" for printers), which HP has recently transitioned and replaced with the unified HP App on major app stores.
HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
Finding the Correct App
- Android/Google Play: Search for the official HP App or check your download history for HP Smart, though HP has updated its official mobile software interface.
For more information - Mobile printing solutions for HP printers | HP® Support
Have a great day!
I'm an HP Employee.
If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.
And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.