I cannot get my envy 6455e back on the internet

[Kimrholm]

I cannot get my printer on the internet

[Meghana_10]

@Kimrholm, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP ENVY 6455e All-in-One Printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If you're experiencing difficulties getting your HP ENVY 6455e printer back on the internet, follow these steps to troubleshoot and resolve the issue:

1. Check Network Connection:

   • Make sure your Wi-Fi network is operational and that other devices can connect to it. Restart your router if necessary.

2. Reconnect the Printer:

   • On the printer's control panel, navigate to the Wireless or Network Setup menu.
   • Select Wireless Setup Wizard to scan for available networks.
   • Choose your network and enter the Wi-Fi password to connect.

3. Printer Restart:

   • Turn off your printer, wait for about 10 seconds, and then turn it back on. This can help resolve temporary connectivity issues.

4. Update Printer Firmware:

   • Ensure that your printer's firmware is up to date. Check for updates through the printer menu or via the HP Smart app on a mobile device.

5. HP Smart App:

   • Use the HP Smart app to reconfigure your wireless settings. The app can guide you through connecting the printer to your network.

6. Check Firewall Settings:

   • Make sure that firewall settings on your computer or network aren’t blocking the printer from connecting to the internet.

7. Router Settings:

   • Ensure that 2.4GHz Wi-Fi band is enabled on your router, as many printers do not support the 5GHz band.
   • Verify that there are no MAC address filtering settings on your router that could block the printer.

8. Reset Network Settings:

   • Reset your printer’s network settings to default and try reconnecting. This option is usually available in the network settings menu of the printer.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana