I cannot log into my HP Instant Ink Account. Very disappointed at service offered by HP.

[Westlife]

Help.  Despite continously trying I cannot log into my HP Instant Ink Account to measure my usage.  Was fine when I was on the 'free' trial.  Now started paying and have not been able to get into my account since.  Really fed up with, help assistant useless and I certainly don't have the time to sit on a helpline for ages.  So disappointed !!!!! Was telling all my friends about this as I really did think it was value for money, just hope none of them have signed up yet.  Already thinking of cancelling my subscription, which is a shame as having the ink delivered etc is great but I need to be able to monitor my useage!!

[A_Gayathri]

Hi @Westlife,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.