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‎06-17-2023 08:15 AM - last edited on ‎06-19-2023 07:03 AM by HP Administrator

HP Recommended
Product: HP DeskJet 3760 All-in-One Printer

I printed for I while when I bought my printer. Then black crtridge had run out and now printer seems to print (prints settings pages) but when I print from my PC, using both wifi or USB cable, my "documents" seem to go into the print queue, stay and nothing is printed

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2 REPLIES 2

‎06-17-2023 08:16 AM

HP Recommended

Please help me, because I tried with HP Support via WhatsApp but I got no solutions

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‎06-19-2023 07:34 PM

HP Recommended

Hi @SimoneRosina,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Meanwhile, perform the steps f from this document and see how it goes. 

 

Update the Firmware, by selecting the current OS, you are using. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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