I cannot print now from my MacBook pro to my HP officejet pro 8600. This is a new problem

[Valerie9992]

A new problem in the past month....I can no longer print from my macbook pro to my HP office jet pro 8600. I can print from my desktop printer.

I see that the printer is installed, 

When I go into preferences it says the printer is idleI'm not able got get the "reset printing" to come up in blue.

Should I uninstall the printer?

[Kumar0307]

@Valerie9992

Welcome to the HP Support Community!

• Do you have any Anti-virus software installed on your MAC?
• How far is the printer located from the WiFi router?
• Make sure the printer and the MAC are connected to the same wireless network.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Perform a PING test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

Note: There should be 0% packet loss

Update the printer firmware

Click here to know different methods of updating printer firmware.

Let me know how this goes.

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