I cannot print the "Web Services Info" page.

[Andrei_L]

Hello.

I cannot print the "Web Services Info" page from print and HP Smart.

On the display of print I see running dotes. HP Print and Scan Doctor not find any issue.

HP Color LaserJet Pro MFP M176n DEV8070BD. Product code: CF547A

Best regards,

Andrei

[sandytechy20]

@Andrei_L

Welcome to the HP support community.

Are you getting any error messages while trying to print?

[Andrei_L]

Hello, Sandytechy20

I am not see any errors massages or information. When I have been put button for print Web Service Info, I see running dotes on the screen of Print.

Best Regards.  

[sandytechy20]

@Andrei_L

Could you send the screenshot of the same for more clarification?

[Andrei_L]

Screen HP Coloe LaserJet MFP M176n 

 

[sandytechy20]

@Andrei_L

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

[Andrei_L]

1. Has been changed Imaging Drum CE314A on the printer, because was information Imaging Drum Low. Not now any errors on the display of printer.

2. Downloaded firmware version 20200531 from Jul 30, 2020

https://ftp.hp.com/pub/softlib/software13/printers/IPG/M176/HP_M176_FW_Update_20200531.exe

3. I cannot update firmware, but printer working properly. Please, see attached file.

4. I cannot Print Info Sheet HP Web Services  

Issue not solve till now. 

HP Device Update 

[sandytechy20]

@Andrei_L

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Andrei_L]

Thanks, that was done when I installed driver and application at the first time.

Please, see screenshot in attached file to my account on the HP website.

[Dragon-Fur · Accepted solution]

@Andrei_L 

Apologies for jumping in unannounced.

Your printer cannot perform the task.

Web Services is no longer supported on this printer.

See:

Web Services has been discontinued on some older printers (as listed)

Web Services Notice

Listed:  HP Color LaserJet Pro MFP M176n

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Question Resolved / Answered, Click "Accept as Solution"