I cannot print with my HP Envy 6555e

[Asdf159]

Around 3 weeks ago, I have a problem with my printer HP Envy 6555e, I couldn't print anything when I received an email to my adress:  Edited I've communicated with HP a virtual agent didn't solve the problem, even when I spoke with an agent in Tunisia.  With HP Smart. it is shown the printer is READY and under the picture of the printer, there is a message showing: 2 printers, this is "fake news" (Trump would say). I have only 1 printer. The one I had before was the same I actually in my possession, I've returned it to HP because something wrong was detected. Could you solve this isssue, I'll be grateful to you if a solution is found.

[Dragon-Fur · Accepted solution]

@Asdf159 

Welcome to the HP Community --

---

@Asdf159 wrote:

Around 3 weeks ago, I have a problem with my printer HP Envy 6555e, I couldn't print anything when I received an email to my address:  <Removed>

I've communicated with HP a virtual agent didn't solve the problem, even when I spoke with an agent in Tunisia. 

With HP Smart. it is shown the printer is READY and under the picture of the printer, there is a message showing: 2 printers, this is "fake news" (Trump would say).

I have only 1 printer. The one I had before was the same I actually in my possession, I've returned it to HP because something wrong was detected.

Could you solve this issue,

I'll be grateful to you if a solution is found.

---

-- Important --

If you receive any "helpful" emails as a result of having posted your private email for all to see, I urge you to caution.  Strangers emailing you and claiming to be helpful might be just the opposite, in fact. 

Scammers love your private data.

If you did allow someone into your computer that you do not know, you have worse problems than just handing out your email address.   Consider what you have on the computer and what might have been compromised.  Change all your passwords and complete a deep scan of your computer using your own security software.

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

-------------------

Next,

The two printers showing in the HP Smart application can be corrected to show only the printer you want.

Remove the defunct printer from the HP Smart application.

That means,

Open the HP Smart app

Open Printer Settings

Remove or Hide the unwanted printer.

Next,

-- What about HP App? --

Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Envy 6555e All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"