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- I cant get my HP ENVY 6400e connected with anything to inclu...

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01-29-2022 07:31 PM
I can't get my HP ENVY 6400e connected to anything. One minute its printing and the next its offline. Now I can't get it to do anything. I thought I had a chance at one point, but it asked for the WBS code, and I can't find it anywhere......HELP
Solved! Go to Solution.
Accepted Solutions
01-29-2022 07:38 PM
Hi,
Thanks for using the HP Support Community.
Sugges to reset the wireless and add Printer using HP Smart app again.
Here's some resources that will help:
Reset wireless:
https://www.youtube.com/watch?v=TWBAFvOJuGk
Connect using HP Smart:
https://www.youtube.com/watch?v=PhmJ91nUEXg
For more tips on this printers model:
https://www.youtube.com/watch?v=VANXW-gNHaI&list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
01-29-2022 07:38 PM
Hi,
Thanks for using the HP Support Community.
Sugges to reset the wireless and add Printer using HP Smart app again.
Here's some resources that will help:
Reset wireless:
https://www.youtube.com/watch?v=TWBAFvOJuGk
Connect using HP Smart:
https://www.youtube.com/watch?v=PhmJ91nUEXg
For more tips on this printers model:
https://www.youtube.com/watch?v=VANXW-gNHaI&list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"