I cant login to HP Smart

[fongchungshun]

When I want to login HP Smart app, it will loop for several seconds and then return to HP Smart app starting window.  Now, I cant fax to anyone.

[Anand_Andy]

Hi @fongchungshun,

Welcome to the HP Support Community

I understand you are facing an issue using HP Smart App with your HP Color LaserJet Pro MFP M283fdw. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• I would like to know if you have tried using HP Smart on your Phone or any other device?
• Do you get any error messages while using HP Smart?
• From when did the issue begin?
• Are you trying to use HP Mobile Fax?

While you respond to that, please go ahead and uninstall HP Smart and re-install.

• Uninstall the app from your Windows 10 device through the All Apps list.
• In Windows, search for and open Apps & features.

• Click HP Smart in the list of apps, and then click Uninstall.

• Once the uninstallation is complete please update Windows
• select Start  > Settings  > Windows Update .
• Once Windows OS is up to date, please go ahead and install HP Smart.
• Check if you are able to fax.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[fongchungshun]

:

• I would like to know if you have tried using HP Smart on your Phone or any other device?  I can use HP Smart on IPhone and Mac but not Windows
• Do you get any error messages while using HP Smart? No error message
  
• From when did the issue begin?  About 2022 March
  
• Are you trying to use HP Mobile Fax?  No I cant
  

Not only mobile fax.  I cant login HP Smart app.  I m also using HP Windows notebook

[fongchungshun]

You can watch the screen video 

https://streamable.com/947umz

[Anand_Andy]

@fongchungshun,

Thank you for your response, as you mentioned it is working fine on your Mac, but not on your Windows Pc, sometimes it could be a permission issue.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!