I changed the admin username and have since forgotten it... so now I'm locked out

[prr_kitt]

A while ago I set up an admin username and password for my printer. I have since forgotten what the username is. I know for sure I changed it from the "admin" it starts out as, and I've printed out the password so I know I'm typing that in correctly. Is there a way to reset the admin username so I can access the advanced settings for my printer? If not, is there a way to restore everything to factory settings without having to sign in using the admin username I can't remember?

Thank you for your help!

[praveen196]

@prr_kitt Welcome to HP Community!

I understand that unable to reset the admin username and password.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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