I did not get my printer

[Sangwalee]

My printer is was delivery but I did not get it . How I can do it

[Hawks_Eye]

Hi @Sangwalee 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I hear your concern—it’s upsetting to expect a delivery and then not have the printer in hand. Before we look at what can be done, let’s make sure we fully understand the situation so we can isolate where the issue lies.

Could you share a bit more detail:

• Which store or platform did you place the order through?
• Do you have a tracking number or delivery confirmation message?
• Was the delivery marked as “completed” or “delivered” in the tracking system?
• Did anyone else at your address possibly receive the package?
• When was the delivery date and time shown on the tracking information?

With these details, we’ll be able to narrow down whether this is a courier issue, a mis-scan in tracking, or something else.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Sangwalee]

 I place order on the HP APP .And I try to contact fedex on tracking number they say my case was closed

[Hawks_Eye]

Thanks for replying @Sangwalee 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye