I do not know the login and password for my device.

[Andreas313131]

I do not know the login and password for my device. Please write a standard username and password and also send instructions on how to reset the account. I will be very grateful to you.

serial no.: [Personal Information Removed]

[praveenbv]

Hi@Andreas313131, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps

Then proceed as follows to restore the printer's factory settings :

WARNING: Restore Defaults restores all network and product settings to their default values and also deletes the fax header name, phone number and all faxes stored in the product memory. This procedure also deletes the fax directory and any pages that are stored in memory. The procedure then automatically restarts the product.

1. Open the control panel (drag the top panel tab down from any screen, or touch the panel area on the Home screen).
2. On the control panel, touch Setup icon ().
3. Touch Printer Maintenance, and then touch Restore.
4. Touch Restore default settings and touch Continue.
   The product restarts automatically.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

[Andreas313131]

When you click on "printer maintenance", the printer asks you to enter a password that I do not know.

[praveenbv]

Hi@Andreas313131,

Password will be a WIFI network password.

[Andreas313131]

Thank you very much! But the advice doesn't work. The error is "invalid password". I checked the password, it is working, devices are connected via wi-fi. What else can I do?

[praveenbv]

Hi@Andreas313131,

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

PHONE SUPPORT https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Please reach out to the HP Technical Support  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html team in your region regarding the service options for your notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video for know-how  https://www.youtube.com/watch?v=UM50c64cnyQ.