I don't know whose accoint a printer is linked to

ponti54 · ‎08-17-2026

Hi there,

I have a deskjet printer, i have the serial number and the bank account from which the subscription is paid, but i don't know whose account this is linked. May be to an email no longer used.

Could you tell me the procedire to unlink and relink.it?

Thanks!

Hawks_Eye · ‎08-19-2026

Hi @ponti54

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your printer's account issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate the account, please provide either the registered email address or the Instant Ink account ID or the printer serial number in a private message, and I'll look into this.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

Take care, and have an amazing day!

Regards,

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.

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