I dont want the display scanner dialog box and my scanner must scan multiple documents

[resorm]

HP Laserjet Pro MFPm148fdw all in one printer scanner .  Previously worked fine with Paperport scanning software and windows 10    when upgrade took place the printer works but it does not scan with paperport v 14.7

I spoke with the Paperport vendor and he asked 

1. dont display the scanner dialog box

2. Must be able to scan multiple documents

[Irfan_06]

Hi @resorm,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with scanning on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Restart all the devices which you use to print on your printer and check if that works.

B) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

C) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

D) Kindly refer to this link for more information related to scanning and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support