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‎02-18-2025 02:24 AM

HP Recommended
Operating System: Microsoft Windows 11

 

20250218_124713.jpg

2 REPLIES 2

‎02-21-2025 05:56 AM

HP Recommended

@Kn42, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding an error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The error message indicates that the installation of the HP printer driver for the M402dn encountered an issue. Here are some troubleshooting steps to resolve this:

 

Restart Your Computer:

  • Restart your PC and try running the installer again.

Run the Installer as Administrator:

  • Right-click the installer file and select "Run as administrator" to avoid permission-related issues.

Check Compatibility:

  • Ensure the driver you downloaded matches your Windows version (e.g., Windows 10/11, 32-bit or 64-bit). 

Check for Existing HP Drivers:

  • Go to Control Panel > Programs and Features, uninstall any previous HP printer drivers, then restart and try installing again.

Use HP Print and Scan Doctor:

  • Download HP Print and Scan Doctor from the HP website. It can detect and fix driver installation issues. 

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎02-25-2025 02:06 PM

HP Recommended

 

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

 

Take care, and stay fantastic! 

 

Regards, 

Akhi_H

Akhi_H
I am an HP Employee
Was this reply helpful? Yes No
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