I face a problem while scanning a document which is highlighted by fluorescent green

[VIJAYVELU]

Hi team,

I have a deskjet printer HP 2131. While scanning a document, some contents are highlighted with flourescent green manually.

But the Flourescent green in not appearing in scanned document. I tried changing resolutions, brightness, contrast but its not appearing in scanned document. It appears like dull yellowish....

[A4Apollo]

Hi! @VIJAYVELU, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you scan from the printer you are unable to get the fluorescent green on the documents. 

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried scanning from a different application?

Does the issue persist when you make a copy from the printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share a picture of the scanned image to assist you better.

Resetting the printer can force some types of scanners to calibrate, which might fix the problem.

1. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.

2. With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.

3. Wait at least 60 seconds.

4. Plug the power cord back into a wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

5. Reconnect the power cord to the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, then try to scan.

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1. Turn the printer off, then disconnect the power cord.

2. Lift the scanner lid.

3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

   Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)

   1. White scanner lid backing

   2. White ADF scanner lid strip (if present)

   3. Glass ADF scanner strip (if present)

   4. Main scanner glass

4. Reconnect the power cord, turn on the printer, then close the scanner lid completely.

5. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

Refer this article to further troubleshoot scan quality issues with your printer. Click Here

Try scanning using HP scan and capture app and check if it helps.

Refer this article to know more information about using HP scan and capture app. Click Here

Lastly, if the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers
 

Update the full feature printer software using this link. Click Here

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[VIJAYVELU]

Hi... Thanks for your reply.

I tried all the options as you instructed. I tried scanning in HP Deskjet 2135 and Ink Tank 315.

I tried to take a copy also. But the fluorescent green not apeearing properly...

Below first image taken while scanning, second one taken via camera.

Please find the difference... kindly help

[A4Apollo · Accepted solution]

@VIJAYVELU, thanks for prompt quick response and time again.

I appreciate your efforts in sharing the images.

As you mentioned the issue persists while making a copy from the printer.

It certainly looks like a hardware issue with the printer.

I will share you few details through a private message about the service options dedicated to your printer.

Please watch your inbox for more information.

Have a pleasant day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!