I forgot my printer admin name and password

[BLittleton]

I forgot the admin name and password I set on my printer back when I first got it in 2018. It's a DeskJet 2640 and the serial number isn't registering on the website for some reason. I can't find a way to reset the printer back to 100% factory defaults to allow me to setup a new admin name and password. This is preventing me from adding my printer to my home WiFi network, making printing a tedious task. Is there any way for me to remedy this issue?

[ferRX]

Hi @BLittleton 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=z7-7KuV31Tw&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[BLittleton]

This does not work, I tried this before posting here as I have googled the issue and every solution I've found with google does not work either. 

[ferRX]

Hi @BLittleton 

Ok, then try with the next steps:

1.  Turn on your printer and open the cartridge door.

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2.  Press and hold Power button and Wireless button during 3 seconds.

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3.  Wait 20 seconds and then close the cartridge door,

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4.  Then try again to install your printer.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.