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- I get some error my new hp pagewide 577dw

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10-27-2019 01:22 AM
DEAR HP
I GET SOME ERROR FOR MY NEW HP PAGEWIDE PRO 577DW . Error code 0xc6fd0023 and 0xc6fd0024
I try to use it but i can't what is mean this error please i really need a help
Regards
Mohamed ALMansoori
10-27-2019 02:58 AM - edited 10-27-2019 03:00 AM
@Mohamed_87110
Hello,
The problem you are experiencing seems to me to be hardware either at the print head or the printer itself.
I therefore recommend that you Contact HP HP Support in your country/region about these error messages.
Please do not hesitate to contact us in case of need.
Regards,
10-27-2019 12:11 PM
The troubleshooting step for this error is to power off the unit via the power switch (if possible, if not remove the cable), once powered off, remove the power cable and leave disconnected for at least 10 seconds and then power up. Do this 3 times and if error does not clear then you will need to engage technical support. If this is a new product, you should have warranty in which case I would call the Technical Support center and get their assistance.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.