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‎10-27-2019 01:22 AM

HP Recommended
Product: Hp pagewide pro 577dw
Operating System: Microsoft Windows 10 (64-bit)

DEAR HP

I GET SOME ERROR FOR MY NEW HP PAGEWIDE PRO 577DW . Error code 0xc6fd0023 and 0xc6fd0024

I try to use it but i can't what is mean this error please i really need a help

Regards

Mohamed ALMansoori

4 people had the same question
5 REPLIES 5

‎10-27-2019 02:58 AM - edited ‎10-27-2019 03:00 AM

HP Recommended

@Mohamed_87110 
Hello,

The problem you are experiencing seems to me to be hardware either at the print head or the printer itself.

I therefore recommend that you Contact HP HP Support in your country/region about these error messages.

Please do not hesitate to contact us in case of need.

Regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎10-27-2019 12:11 PM

HP Recommended

The troubleshooting step for this error is to power off the unit via the power switch (if possible, if not remove the cable), once powered off, remove the power cable and leave disconnected for at least 10 seconds and then power up. Do this 3 times and if error does not clear then you will need to engage technical support. If this is a new product, you should have warranty in which case I would call the Technical Support center and get their assistance.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-31-2019 06:21 PM

HP Recommended

Thank you Mans

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‎10-31-2019 06:35 PM

HP Recommended

Thank you so much  

Thanks for the speed of response. I will try the steps and respond to you

 

Regards

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‎12-20-2019 07:22 PM

HP Recommended

Having same issue...what was the resolution? What was cause?

 

looks like warranty on my unit expired on October 28th, so I hope it's not a hard fault / defect from being shipped after being used elsewhere

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