cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jlips575
New member
1 0 0 0
Message 1 of 2
263
Flag Post

I get the dialog boxes on my Apple MacBook Air preventing me from printing.

HP Recommended
Officejet 6700
macOS 10.15 Catalina

I get the following messages on my Apple MacBook Air  (1) “HPDeviceMonitoring.framework” will damage your computer." and (2) “ProductImprovementStudy.hptask” will damage your computer.  I am unable to remove the dialog boxes from the screen and I’m unable to print from that MacBook. My other MacBook Air is able to print.

1 REPLY 1
IronBadger
Level 9
Level 9
857 826 76 279
Message 2 of 2
Flag Post
HP Recommended

It really looks like who are experiencing this issue are running older software signed with a certificate that expired today.

 

Please update your software using HP Easy Start as mentioned above. 

1. Download HP Easy Start

2. Follow the prompts for setting up your printer.  When you get to the software download it will show whether the software needs updated or not.  If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.

 

The following should not be necessary but if you want to be extra diligent and guarantee a clean new install.

1. Download HP Easy Start

2. Open HP Easy Start and Select the HP Easy Start Menu in the macOS menu bar.  In this menu select Uninstall HP Software.

Screen Shot 2020-10-23 at 2.04.26 PM.png

3.Select Continue to start the Uninstall process

Screen Shot 2020-10-23 at 2.04.40 PM.png

4. Once the uninstall completes.  Select Set Up New Device.

5. Go through the new device setup process by following the prompts.

6. This will lead to the software download/install prompt.

Screen Shot 2020-10-23 at 2.07.41 PM.png

7. Select install and the remaining prompts to finish the process.

 

Edit:  Systems administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly.

While I may work for HP Inc, the views and opinions expressed here are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation