I have Envy 6055e that stopped working with Mac IOS upgrade to 15.6.1

[groovydaydream]

Hi I have a hp envy 6055e printer that worked flawlessly on an older version of Mac IOS.  I upgrade to Sequoia version 15.6.1 and now it only prints in basic black and white and lost all of its printing options (color, quality, etc) and installed a HP envy 6000 generic driver.

Also after a paper jam, it seems to print, but the page comes out blank.  

Can you help me solve these problems?

[VikramTheGreat]

Hi @groovydaydream,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


Thanks for explaining the issue so clearly. Upgrading to macOS Sequoia (15.6.1) often causes two common problems with HP printers:

1. Generic driver installed → Loss of color and advanced print options.
2. Blank pages after paper jam → Possible printhead or ink system issue.

Let’s fix both step by step:

Part 1: Restore Full Printing Features on macOS Sequoia

When macOS installs a generic AirPrint driver, you lose color, quality, and duplex options.

Steps:

1. Remove the Printer
   • Go to System Settings > Printers & Scanners.
   • Select your HP Envy 6055e → Click Remove Printer.
2. Download HP App
   • Install from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
   • Sign in and add your printer.
3. Install HP Full Feature Driver
   • Go to Official HP® Support.
   • Enter HP Envy 6055e → Download HP Easy Start.
   • Run HP Easy Start and select Full Feature Software (not AirPrint).
4. Reset Printing System (Optional)
   • In Printers & Scanners, right-click → Reset Printing System.
   • Re-add the printer using HP Smart or HP Easy Start.

📘 HP Guide: HP printers - Reset the printing system (macOS) | undefined

Part 2: Fix Blank Pages After Paper Jam

This usually means the printhead lost prime or ink flow was disrupted.

Steps:

1. Check Ink Levels
   • On printer screen or HP app → Ensure cartridges have ink.
2. Run Printhead Cleaning
   • On printer: Setup > Tools > Clean Printhead.
   • Repeat up to 3 times if needed.
3. Align Printhead
   • Setup > Tools > Align Printhead.
4. Update Firmware
   • From HP App

📘 HP Guide: HP printer prints blank pages | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @groovydaydream,  
 

I hope these steps will help solve the issue. Please try and keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat