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Locked

‎04-02-2019 01:35 PM

HP Recommended
Product: Photosmart 7527 e all-in-one
Operating System: macOS 10.14 Mojave

My MAC upgraded to Mohave and now my scan doesn't work. anything I can do? please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2019 01:29 PM

HP Recommended

@oomflabby

 

A warm welcome to HP Support Community!

HP Easy Scan is compatible with macOS 10.14 Mojave. Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Here is how to do it:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

 

 

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-03-2019 01:29 PM

HP Recommended

@oomflabby

 

A warm welcome to HP Support Community!

HP Easy Scan is compatible with macOS 10.14 Mojave. Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Here is how to do it:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

 

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎04-10-2019 12:14 PM

HP Recommended

I worked the first time. found my Mac right away. My fingures crossed that I have no issues. Everything is an issue these days! Thanks again!

Dana

Was this reply helpful? Yes No

‎04-10-2019 05:10 PM

HP Recommended

@oomflabby 

 

You are welcome, Dana! Glad to hear that issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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