I have a HP Color LaserJet Pro MFP M183fw I moved from Sri Lanka to UK and need to change region

[pierrerreip]

HP Colour LaserJet Pro MFP M183fw bought in Sri Lanka. Was being used with region set to USA in Sri Lanka. Now living in the UK but cannot find UK in the country list of the printer to change what do I do? UK toner is not accepted as the region in the printer is USA.

[Max3Aj]

Hi @pierrerreip, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

Max3Aj

HP Support 

[pierrerreip]

Hi thank you so very much for your reply. Both the link you have given me and instructions to find private messages don’t take me to private messages. So I cannot find the message. I am sorry if that sounds dumb but I looked several times and tried your link several times too.

[Max3Aj]

Hi @pierrerreip, not to worry! 
I will be more than happy to help you. 

  

To perform a printer region reset you need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[pierrerreip]

Thank you again for the reply. I have completed all of the checks mentioned in your points 1-3. What next? I know how to get the region code reset menu as seen in this video (https://www.youtube.com/watch?v=pBE1CP1tfRQ). All I need is the code to enter.

[Max3Aj]

Thank you for your response, @pierrerreip

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Warm regards,

Max3Aj

HP Support

[pierrerreip]

Hi thanks again for the reply. I cannot find the PM menu as I told you before. Also when I click on the link you gave to PM I get the access denied message as seen in the screenshot below.

[Max3Aj]

Hi @pierrerreip, Thanks for the response. 

I have shared the steps on Private message. 

We shall continue our conversation there. 

Warm regards,

Max3Aj

HP Support

 

[pierrerreip]

thank you for your patience and help but I don't know how to find Private Messages and though you give me the link I cannot access it as I get an access denied screen.

[Max3Aj]

Hi @pierrerreip, I see that you are already communicating on PM. 

We shall continue our conversation there.