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Locked

‎03-05-2025 10:46 AM

HP Recommended
Operating System: Microsoft Windows 11

how do I  unlock the HP8022e printer when I don't have the username and password? Cannot print out any documents. was going to reset the printer but screen is locked out.

1 REPLY 1

‎03-10-2025 07:21 AM

HP Recommended

Hi @Brad19601,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps: 

Access Printer via HP Smart App

If your printer is connected to a Wi-Fi network, you can try accessing it through the HP Smart App:

  1. Open HP Smart on your computer or phone.
  2. Select your printer and go to Printer Settings > Security.
  3. Check if you can reset or remove the password.

Refer to the steps on this link to restore factory defaults.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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