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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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I have a new MacBook Air m2.  There are 3 printers in the office.  Two are exactly the same, 4520 series.  My MacBook will print to the other 2 printers, but not to my 4520.  It says it is paused.  I can print from my Windows computer, but not from the MacBook Air.  It says it is paused.  I have tried everything, including removing it and adding it back.  Nothing will unpause it.  What can I do now?

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