I have a microsoft surface pro that I've been using to print... - HP Support Community

koe3 · ‎02-23-2026

I have been using my microsoft surface pro printer to print to my HP printers (3) for many years using the HP smart app. Now the app won't open (just the spinning circle of death) and I can't print anything. I see that it no longer works with chromebooks. Is this a microsoft problem? I have 3 HP printers and I need to be able to print.

Pallipurath · ‎02-25-2026

Hi @koe3,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that HP Smart App on your Microsoft Surface Pro is no longer printing to your HP printers, I would request you to please follow the steps:

Uninstall and Reinstall

Go to Settings → Apps → Installed Apps.
Uninstall HP Smart.
Restart your Surface Pro.
Reinstall from the Microsoft Store (search “HP Smart” or “HP App” — install it).

Reset the HP Smart App:

Go to Start > Settings > Apps.
Select HP Smart from the list.
Click on "Advanced options" and then "Reset."

Run HP Print and Scan Doctor:

Download and run the HP Print and Scan Doctor tool to help diagnose and fix installation issues.

Check for Windows Updates:

Ensure that your Surface Pro is running the latest version of Windows. Go to Settings > Update & Security > Windows Update, and check for updates.

Hope this helps, Please revert if the issue persists. Good day.

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

koe3 · ‎03-05-2026

The problem ended up being the Norton Antivirus software on my computer. This was figured out after 3 different IT people spent several hours working on the problem.

Pallipurath · ‎03-07-2026

Hi,

Thank you for responding.

I regret to hear that you are facing issues with the Norton Antivirus on your computer. I would request you to please try this below step and revert with the results.

Norton Antivirus Settings

Open Norton Security dashboard.
Go to Settings > Firewall > Program Control.
Locate HP Smart and HP EasyStart in the list.
Set them to Allow or Auto instead of Block.
Do the same for Windows Print Spooler Service if listed.

Test Printing

Restart your Surface Pro.
Open HP Smart and send a test print.
If successful, the antivirus was the root cause.

Please revert.

Thanks and Regards

Pallipurath