I have a problem with my HP Officejet 5740 (it prints but produces blank pages when

[Rider8]

I have a problem with my HP Officejet 5740 (it prints but produces blank pages when copying) I have spent hours attempting to get support from HP both online (the printer's serial number is not accepted) and by searching for a HP Support phone number which is not available or well hidden. I have also tried all the automated repair/fix programs to no avail.

[Nal_NR]

Hi @Rider8,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you using HP genuine ink cartridges?

Update the firmware

Perform the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rider8]

Hi Elohi, thank for your time and effort in replying to my problem. Yes I have installed the latest drivers and firmware. No, I am not using genuine HP ink and this has not proved to be problem in the years that I have had the machine. The printer prints print jobs sent from the computer and generates a perfect test print, it just does not (recently) print copies - it just sounds like it is printing but just generates a blank page. I have taken to scanning documents and printing them that way to generate a copy.

Cheers

[Nal_NR]

Hi @Rider8,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!