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‎06-17-2023 05:47 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M476dn
Operating System: Microsoft Windows 11

I have a HP MFP M476DN printer. I am unable to print on any size document other than letter and A4. Using one of my other HP printers when I drop down the page setup dialog box I get all the various sized documents to print on. On the M476 printer I only get letter and A4. I am running windows 11 and I have printed with this printer on legal size before. I've reinstalled the drivers. Any help would be greatly appreciated. 

Lou Pacheco

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2023 08:39 PM

HP Recommended

That sounds like windows has installed a generic Microsoft driver not a specific HP driver. I would suggest that you use the HP UPD driver for this application.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎06-17-2023 08:39 PM

HP Recommended

That sounds like windows has installed a generic Microsoft driver not a specific HP driver. I would suggest that you use the HP UPD driver for this application.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-18-2023 02:33 AM

HP Recommended

Thank you very much, it was exactly as you described. I removed the device and reinstalled thru HP Smart. I was on a deadline for a legal doc and spent half the night spinning my wheels. I actually ended up at three AM getting on old printer out of storage and printing the document. Thanks again I appreciate it.

1 person found this reply helpful
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