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‎10-27-2021 03:58 PM - edited ‎10-27-2021 03:59 PM

HP Recommended
Product: OfficeJet Pro 8740
Operating System: macOS 11.0 Big Sur

I work as tech support for a public school. and one of the printers I support fails to connect due to a DNS error. I am trying to log into the EWS to resolve it, but the default username and password don't work and the user swears they never changed them. I have performed a "semi-full reset," which supposedly resets the login to default, and still I can't get in. Please help! The printer, as stated above, is an HP OfficeJet Pro 8740.

 

Thanks,

BHS Tech

Category:
1 person had the same question
1 REPLY 1

‎10-30-2021 09:34 AM

HP Recommended

@BHS-Tech

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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