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HP Recommended

my office jet 8014 does not have a serial number plate I have followed all the advice sites and cannot find .

I am trying  to get HP support  without the serial number.

my problem is printer is either not not responding to a print instruction or is only printing colour text not black

any help appreciated stay safe to all

1 REPLY 1
HP Recommended

@DennisUK26 

 

According to the User Guide , the serial number is on the back or the bottom of the printer.

 

What else?

Open the Embedded Web Server (EWS) and check for the information you need.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information

 

What else?

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Reports > Printer Reports

 

For example, print out the network configuration page.

 

===================================================================

 

Open Category Troubleshooting > Print

Known solutions, presented in the order to be considered / completed:

No black ink, wrong colors, other print quality issues

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 8014 All-in-One Printer 

 

HP Support - Technical Support for Devices in Warranty

 

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

 

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Submit a case for Warranty Support / Repair to HP Support. 

 

Reminders

  • Case submission to HP Support is available to those whose devices are still in Warranty.
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
  • HP Phone numbers you find on the Internet have likely been hijacked.

 

HP Technical Support – Contact Information

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Certain regions provide phone / chat contact after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.