I have the officejet 3830 and I do not have the option to print double sided on my mac

[ashtaylor1]

Hello!

I have the office jet 3830 and for some reason on my macbook pro I do not have the option to print double sided. The option is not faded out, it is simply not offered. Today I updated my printer and I still do not have the option to print double sided. What are the steps I can take to get the option to print double sided since I know my printer is capable of doing it?

Thank you!

[Jay_G24]

Hi @ashtaylor1,

I'd like to help!

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

• Download HP Easy Start and follow the on-screen to complete the installation. 

You can also install the HP Smart App and print and scan using the app.

You may also add the AirPrint printer to the Mac printer queue

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

You may refer to - How to Print on Both Sides of the Paper (Duplex) (Mac)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[StretchMusic]

Hello,

The Officejet 3830 printer does not support automatic duplex printing. You need to manually print duplex. You can refer to this document on how to print manual duplex.

https://support.hp.com/us-en/document/c01935823

You can refer to the spec page and the manual to find specifications for the printer. 

http://h10032.www1.hp.com/ctg/Manual/c04724956

https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...