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HP LaserJet Pro MFP M227fdn
macOS 10.14 Mojave

My printer : HP LaserJet Pro MFP M227fdn .  My computer : Apple Imac 10.14 Mojave .
Every morning I can't print - till I reinstall. the reinstall takes about 10-15 min. Can't find any "good" or "stable" DRIVER to download 😞

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PELEGD

 

Here is the response to your message-

 

Reset the printing system

If the issue continues, reset the printing system on your Mac. This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.

  1. Choose Apple menu > System Preferences, then click Printers & Scanners.
  2. While holding down the Control key on your keyboard, click anywhere in the list of devices.
  3. Choose “Reset printing system” from the menu that appears:

 

Now add the printer using Airprint drivers and try printing.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@PELEGD, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • How is the printer connected, USB/Wireless? If wireless, answer the following-
  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Hi
The printer is connected via USB-CABLE.........no internet involved

HP Recommended

@PELEGD

 

Is there any antivirus/security software installed on your computer?

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac  

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

HP Recommended

@PELEGD

 

Here is the response to your message-

 

Reset the printing system

If the issue continues, reset the printing system on your Mac. This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.

  1. Choose Apple menu > System Preferences, then click Printers & Scanners.
  2. While holding down the Control key on your keyboard, click anywhere in the list of devices.
  3. Choose “Reset printing system” from the menu that appears:

 

Now add the printer using Airprint drivers and try printing.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Not enough words to thank you !!!!
You saved me !!!!!
All is ok now - THANK YOU !!!

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