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‎12-08-2025 06:13 AM

HP Recommended

I have unexpected configuration problem 0x80004005, and cannot print. Scanning is fine. Help please!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2025 11:43 AM

HP Recommended

Hi @MarkMcGuireUK,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I’m sorry you’re running into the “Unexpected configuration problem – 0x80004005” error. I know how frustrating it is when printing suddenly stops working while scanning still works.

Let’s try a few steps to get this fixed:

1. Confirm Your Printer Model

So we can provide the correct steps, could you please share the exact HP printer model number (e.g., DeskJet, Envy, OfficeJet, LaserJet + model)?

While you share that, here are the most effective fixes:

2. Remove & Reinstall the Printer (Windows)

  1. Open Settings > Bluetooth & Devices > Printers & Scanners
  2. Select your printer → Remove device
  3. Restart the PC
  4. Reinstall using the HP app


3. Reset the Print Spooler (common fix for 0x80004005)

  1. Press Windows + R
  2. Type: services.msc
  3. Find Print Spooler → Right-click → Stop
  4. Go to: C:\Windows\System32\spool\PRINTERS
  5. Delete all files inside (do NOT delete the folder)
  6. Go back to Services → Start the Print Spooler


4. Run the Windows Printer Troubleshooter

  • Settings → System → Troubleshoot → Other troubleshooters
  • Run Printer


5. Update HP app & Printer Drivers

Sometimes, outdated firmware or drivers cause this error.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎12-10-2025 11:43 AM

HP Recommended

Hi @MarkMcGuireUK,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I’m sorry you’re running into the “Unexpected configuration problem – 0x80004005” error. I know how frustrating it is when printing suddenly stops working while scanning still works.

Let’s try a few steps to get this fixed:

1. Confirm Your Printer Model

So we can provide the correct steps, could you please share the exact HP printer model number (e.g., DeskJet, Envy, OfficeJet, LaserJet + model)?

While you share that, here are the most effective fixes:

2. Remove & Reinstall the Printer (Windows)

  1. Open Settings > Bluetooth & Devices > Printers & Scanners
  2. Select your printer → Remove device
  3. Restart the PC
  4. Reinstall using the HP app


3. Reset the Print Spooler (common fix for 0x80004005)

  1. Press Windows + R
  2. Type: services.msc
  3. Find Print Spooler → Right-click → Stop
  4. Go to: C:\Windows\System32\spool\PRINTERS
  5. Delete all files inside (do NOT delete the folder)
  6. Go back to Services → Start the Print Spooler


4. Run the Windows Printer Troubleshooter

  • Settings → System → Troubleshoot → Other troubleshooters
  • Run Printer


5. Update HP app & Printer Drivers

Sometimes, outdated firmware or drivers cause this error.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-17-2025 04:23 AM

HP Recommended

Thanks Vikram the Great! That worked for me and I am very grateful! Regards, Mark

Was this reply helpful? Yes No

‎12-20-2025 03:14 PM

HP Recommended

Hi @MarkMcGuireUK,

That’s wonderful to hear! 😊

I’m really glad it worked and that we were able to help resolve the issue. Thank you for taking the time to come back and let us know. Your feedback truly means a lot to us.
 

If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help. Have a great day!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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